Privacy Policy

1. What we collect

DukaLive Technologies (“DukaLive”, “we”, “us”) respects your privacy and is committed to protecting your personal data.

We collect information necessary to operate the platform, including:

• Account details (name, email, phone number)
• Identity and verification information
• Payment and payout details
• Live session and transaction data
• Communications with support

2. How we use your data

We use your information to:

• Create and manage accounts
• Process payments and payouts
• Verify seller identity
• Communicate onboarding and account updates
• Improve platform functionality
• Comply with legal obligations

3. Communications

By creating an account, you consent to receive account-related emails and SMS, onboarding and verification updates, and important service notifications. You may opt out of non-essential communications at any time.

4. Data sharing

We may share information with:

• Payment processors
• Identity verification providers
• Legal or regulatory authorities (when required)

We do not sell personal data.

5. Security

We implement technical and organizational measures to protect your data. However, no system is 100% secure.

6. Data retention

We retain data only as long as necessary for platform operation, legal and regulatory compliance, and fraud prevention.

7. Your rights

• Request access to your data
• Request corrections or deletion (subject to legal limits)

8. Changes to this policy

We may update this policy periodically. Continued use of DukaLive implies acceptance.

9. Contact

Questions or requests? Email privacy@dukalive.cloud.